FI: Citizen’s Account users double all over six months

February 4th, 2014 by admin Leave a reply »
2 – The conclusion:  

The number of people taking Citizen’s Account for electronic communication while authorities has doubled in somewhere around six months. In January 2014, the entire service was being used by more than 40  000 people after increasing by about 5 000-6 000 people every thirty days during autumn 2013.

3 – Description:  

The Citizen’s Account is a risk-free electronic messaging channel and address for interaction with public gurus, and can replace the use of paper letter.

In addition to the increased range of users, more than 90 public campo organisations have indicated a preference to use the Citizen’s Account during 2014. For example , it will be possible for the police licensing services to use the Citizen’s Story by the end of 2014.

“It’s great that more and more contracts are now being made through the account, in says Minister of Public Conduite and Local Government Henna Virkkunen. “At their best, eServices provide the most convenient as well easiest way to work with the customer. In Finland we now need to accelerate this trend-line and encourage more authorities to present their services using electronic flows. ”

By releasing the Citizen’s Account, authorities make an economically viable option. They cannot have to define, build and maintain their own unique secure communication channel for their prospective customers, but they can simply deploy a complete as well centrally funded service with practically little contribution by themselves.

The government’s Shared ICT Tech services, responsible for the Citizen’s Account, is equipped with an number of different options for the service relating to authorities to deploy. Of these, the simplest is the organisation of the email software that connects the Citizen’s Story, through which the authorities can send and receive messages from the Citizen’s Account directly on their own email software. The authority may also link their own unique information systems to the Citizen’s Story and submit documents and campaigns automatically to the citizens’ accounts.

When the gurus increase the use of the Citizen’s Account for a site, its use by the citizens but also increases. A good example is the Student Physical condition Service (FSHS), which has taken the entire Citizen’s Account as the primary guide for patient communication.

Electronic transaction services in Finland are going to be expanded. In the future, transactions between the authorities and businesses will be engaged in through a transaction account. In Denmark it is already mandatory for world authorities to use a transaction account all over communications with businesses, and with the folk it will be mandatory from November 2014.


Background Information:

The Citizen’s Account is a risk-free communication channel for eServices, throughout between citizens and various authorities. Which is definitely a delivery address, replacing paper letter, for citizens who have begun off their Citizen’s Account. This service, area of the Suomi. fi portal, makes it possible to serve both ordinary and certified declarations to citizens.

Typically Citizen’s Account service is attached to the authority’s operational system (e. gary. processing system) via an open standardized interface, using the Government shared usage service, VIA. Two-way communication that has citizens can also be implemented through the desktop, provided that the authority’s system attached to the Citizen’s Account supports this provide. The Citizen’s Account may be enforced by all public authorities.


Further information:

  • Original news article – State Treasury (in Finnish)
  • Background information – State Treasury

4 – Domain:  

some – Topic:  
eIdentity and eSecurity
Services for Businesses
Services relating to Citizens

7 – Country:  

9 – Source URL:

12 choosing Tags:  
citizen' s account
risk-free communication


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