DK: Digitaliser. dk – Providing really good self-service: Developing Guidance for self-service get rid of

April 4th, 2014 by admin Leave a reply »
2 – Summary:  

Overall satisfaction with Emergence Guide for good self-service – however there is still room for enlargement. The importance of guidance is clear and programmes can be learnt from this approach, but it also illustrates the importance of understanding fans and getting feedback.

3 – Description:  

This Danish Platform digitaliser. dk documents that to make Development Guide of good self-service even better, they have in the initially quarter of 2014 sought lessons and suggestions for improvement. In this situation, they have amongst other things, looked at web based statistics and actual usage placement, created user and satisfaction internet surveys and organized a workshop.

Since the launch of the development article 30 April 2013, the Tips and hints had nearly 9, 600 comes to visit and more than 55, 200 internet views. The average user visits relating 5. 5 and 6 sheets in the 5 to 6 minutes staying on the website. Approximately 45% of users are actually return visits. Web statistics to behavior is confirmed by other sources, incl. use and satisfaction surveys.

Users are satisfied with typically the guide content and form, although wording of the requirements as well as hunt and navigation functions can be enhanced. This is reflected by the fact that:

  • More than 6 wearing 10 respondents found the content should they have looking for.
  • However that’s about 3 out of 10 respondents are convinced that search and navigation needs to be enhanced so that it is easier to find content. Like 8 out of 10 respondents journey that the instructions disappear in the OIO architecture wizard while half feel that it is hard to see where you are and what every one menu item covers.
  • Approximately 1/3 of respondents are actually confused about the different menu structures plant life structure of the pages. However , few-people are upset by the design.
  • About 4 of 5 participants would prioritize improving the hunt options in the manual.
  • About 3 of 5 participants propose to prioritize the improvement of all guidance navigation and structure. friction material
  • In addition , a number of want to think about the wording and the practical application of the 27 requirements for usability and availableness made compulsory self-service solutions. This article will also look at how the guide involves can be linked more closely about specific business requirements of borger. dk and virk. dk the particular auspices of the HTML wizard to design manual.

You can read more about the experience gathering earlier mentioned.

Based on the experience amassing, Digitaliser has started to prioritize to plan future adjustments in appearing guidance. In April they will receive authorities and suppliers to be a part of a number of working groups, which is going to provide concrete proposals for transformations in the manual. Similarly, the current development guide will be sent due to consultation to stakeholders and end-users. Before the publication of a new option of the development manual will be supplied for approval to the Steering Committee in charge of a particular competition, golf course, rules of golf committee, etc. for the eGovernment strategy.

Further information:

  • Original news article (in Danish)
  • Information about Digitaliser. dk (in Danish)

4 – Domain:  
eGovernment

8 – Topic:  
Infrastructure
Other

yedi – Country:  
Denmark

9 – Power URL:  
http://digitaliser.dk/news/2613665

12 – Tags:  
guidance
self-service
user-experience

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